Healthcare Compliance TIps
Healthcare Compliance Tips: Restore Communication
Healthcare Compliance Tips
Healthcare Compliance Tips: Communication Policies & Procedures

Healthcare Compliance Tips: Communication & Root Cause

Healthcare Compliance TIps

Identify the root cause and establish a plan.

Let’s face it.  Nobody likes to admit they have a communication problem.

 

In some cases, it’s easier to play the blame game rather than to admit where one lacks in their communication skills.

Even the best communicators fall short because communication is not a one-time activity but a continuous process.

In Part I of our series called “The Blame Game: 5 Tips to Restore Practice Communication,” here are three steps to consider while examining your communication:

Step 1: Review the root cause of communication barriers:

  • Recognize you can’t blame your team for miscommunication if there is no system in place.

  • Never determine who needs communication training. In this case, always assume that everyone in your practice can benefit from better communication techniques, including yourself.

  • Remove your personal communication biases from the equation by only following the facts (i.e., facts from surveys, review sites).

  • Remain open-minded to all responses, even if they are negative. Don’t take it personal.

  • There is no “one-size fits all” communication technique.

Step 2: Identify the root cause of communication barriers:

  • Ask your staff their honest opinion regarding team communication barriers.

  • Send patient practice communication surveys.

  • Investigate feedback from review sites (i.e., Healthgrades).

  • Request the opinion of business associates about communication barriers they see.

Step 3: Create a tailored plan for your practice, which I will discuss in my next post.

Remember, just by admitting that a communication barrier exists, you have already won half the battle.

 
 
**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties.  Research, modify, and tailor the advice to fit your specialty.
Joi Sherrod, MPH, CPC, CPCO
Joi Sherrod, MPH, CPC, CPCO
Joi is an educator and owner of JNC Healthcare Compliance Group. After working for distinguished academic teaching hospitals and clinics, she is passionate about helping medical, dental, and behavioral practices rethink healthcare compliance one trend at a time. Contact Joi at info@jnccompliance.com.

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