Sadly, we find that practices assume that employees automatically understand the patient registration process.
And, this is not the case.
Your employee may know how to register, but that doesn’t mean they understand your practice guidelines.
The goal is to ensure accurate information is obtained, which will make the accounts receivables process easier for your practice.
Therefore, create a registration policy that new and old employees can follow regularly.
To get you started with policy creation, ask yourself the following questions:
Since these questions are a guide, the answers can then be formulated into a policy tailored to your practice.
Remember, if your front desk employees don’t double-check registration, the back office (i.e., billers, coders) must fix the issue, which can hold up the process or create denials.
The goal is to ensure everything is running smoothly from front to back office, which reduces the amount of patient complaints and red-flags to insurance companies.
**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties. Research, modify, and tailor the advice to fit your specialty.