In the last post of our series called “The Blame Game: 5 Tips to Restore Practice Communication,” we discussed the importance of creating communication policies and procedures.
However, per the OIG, creating policies and procedures is not enough.
It’s time to put your guidelines into motion because just telling your employees to communicate better is not enough. We must now identify the primary method of communication in the form of a checklist.
To get you started, here are a few questions you can ask yourself as you build your checklist, such as:
After you have answered these questions with additional brainstorming, you can now produce a bulleted checklist. Your checklist should include boxes that the staff can check off to ensure they are following each procedure.
I would also suggest you ensure the communication checklist is visible to employees in the common areas (i.e., front desk, breakroom) of your practice.
Remember, the checklist doesn’t have to be perfect because you will probably revise it a few times.
The goal is to create a system that allows messages and updates to arrive timely to the provider, management, and team.
**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties. Research, modify, and tailor the advice to fit your specialty.