Healthcare Compliance Tips
Communication Checklist [Healthcare Compliance Tips]
Healthcare Compliance Tips
Monitor Communication [Healthcare Compliance Tips]

Communication Training [Healthcare Compliance Tips]

Develop employee’s communication skills through ongoing training.

An excellent educational program should consist of various training types, such as in-person sessions, online courses, distribution of newsletters, or even bulletin boards, which are all great avenues to get the word out about communication.

As we continue our series called “The Blame Game: 5 Tips to Restore Practice Communication,” it’s time to determine the best training method for your practice.

Here are some fun ways you can help your practice improve their communication skills by:


  • Create several realistic communication failures that could occur within your practice. Ask the employees to explain what went wrong and how to improve it.


  • If you don’t have time to teach your employees directly, grab a few communication videos from YouTube to reinforce the topic. Interact with your employees and ask what they learned from the video for areas of improvement.

‘Lunch & Learn’

  • We have seen significant success with enacting a ‘Lunch and Learn’ program. Not only does it give employees a chance to spend time together in a group setting away from job duties, but it also builds team camaraderie.  It fosters an atmosphere of learning from a chosen speaker about communication to use the information in their daily activities.


  • Newsletters are a great way to disseminate communication tips quickly. You can also provide information about practice results, encouraging words, “wins,” and much more.


  • Quizzes help employees retain information. And, it doesn’t have to be a dull paper and pencil type activity.  There are interactive quiz systems, like Slido, that bring fun to your practice while testing their knowledge simultaneously.

Remember, training doesn’t have to be boring.

If you incorporate a few of these techniques quarterly, then communication will always be fresh on your employee’s minds.  This will encourage more remarkable patient outcomes and mitigate risks when practice communication is on one accord.


**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties.  Research, modify, and tailor the advice to fit your specialty.

Click here for the next tip in the series.

Joi Sherrod, MPH, CPC, CPCO
Joi Sherrod, MPH, CPC, CPCO
Joi is an educator and owner of JNC Healthcare Compliance Group. After working for distinguished academic teaching hospitals and clinics, she is passionate about helping medical, dental, and behavioral health practices rethink healthcare compliance one trend at a time. Contact Joi at