Identify the root cause and establish a plan. Let’s face it. Nobody likes to admit they have a communication problem. In some cases, it’s easier to […]
Restore your practice communication in five steps. Scheduler: Hello, John Doe’s Medical Clinic. How may I assist you? Patient: Yes, I am calling because I am […]
Evaluate CMS’s new enforcement authorities to reduce fraudulent behavior. On Sept 5, 2019, CMS announced new enforcement authorities to reduce fraud within Medicare, Medicaid, and CHIP. […]
Enforce disciplinary standards through well-publicized guidelines. In element six, we discussed promoting open lines of communication, which is part of the 7 Elements of an Effective […]