Celebrate Wins [Healthcare Compliance Tips]

Celebrate compliance “wins.”

To continue our discussion about employee engagement, after you explain the ‘why’ through real-world training examples, assigned compliance duties, and quarterly one-on-one meetings……this is a good time to celebrate the wins!

All staff wants to feel part of the practice and that their hard work paid off.  Just like we celebrate birthdays, weddings, and other life events, we should make compliance a celebration they won’t forget!

Did you have a good month on your audit results or 0 compliance incidences reported?  If so, consider recognizing employees in the following ways:

• Send an email shout-out or verbally recognize your employees in a group setting. This will allow them to view compliance as achievable rather than another chore.
• Create beautifully handwritten or a digital card that highlights your employee’s dedication to keeping your practice safe and compliant.
• Produce an interactive compliance recognition bulletin boards called “We Win.” You can post to the board and ask employees to celebrate each other.  That way employees can view their win’s day in and day out, which will keep them motivated to continue the compliance movement.

Again, don’t forget to tailor your recognition program to employee job duties.  We want to maintain increased engagement by connecting the wins to what they do.

We suggest that you celebrate each section of your practice separately (i.e., front desk staff, billing and coding staff, etc.), but still recognize them individually or in a group setting.

**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties.  Research, modify, and tailor the advice to fit your specialty.