Involve Staff in Training [Healthcare Compliance Tips]
Celebrate Wins [Healthcare Compliance Tips]
Involve Staff in Training [Healthcare Compliance Tips]
Celebrate Wins [Healthcare Compliance Tips]

Schedule One-On-One Meetings [Healthcare Compliance Tips]

Schedule one-on-one meetings with staff quarterly.

Statistics show one reason why employees are disengaged at work is due to receiving little to no feedback from management regarding their job duties.

This goes to show that employees like to hear from you no matter the topic.  What better way to get your employees motivated then to talk individually about their thoughts on compliance.

We know most of you are saying;

“But, I barely have time for year-end reviews, let alone a separate compliance review or meeting.”

Yes, we understand how you feel, especially since you run a busy practice.  But keep in mind these meetings do not have to be long, but long enough to form a connection with your employees about any compliance issues they are seeing.

Did you know that 50% of OIG hot-line calls were due to HR issues?  That is an alarming number and lets us know that employees went that direction because there was nowhere else to turn.

Please be that calming force for your employees where they can come to you without retribution, and the best way to do this is to get to them first through one-on-ones.

If you don’t know where to start, we created a resource called “Compliance Meeting Script” located in our resource library.

The script will help you get started on how to lead a compliance session with your:

  • Scheduler
  • Front desk staff
  • Medical Assistant
  • PA
  • Nurse
  • Billing/Coding staff
  • Compliance Officer
  • Practice Manager

Feel free to tweak the script based on your specialty.  But, this will be a good start to get your mind churning on how to introduce this new initiative to your employees.

Remember, when you engage your employees, you not only form a bond but you also protect your practice from whistleblower’s or excessive audits and investigations.

**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties.  Research, modify, and tailor the advice to fit your specialty.

Joi Sherrod, MPH, CPC, CPCO
Joi Sherrod, MPH, CPC, CPCO
Joi is an educator and owner of JNC Healthcare Compliance Group. After working for distinguished academic teaching hospitals and clinics, she is passionate about helping medical, dental, and behavioral health practices rethink healthcare compliance one trend at a time. Contact Joi at