Explain the ‘Why’ [Healthcare Compliance Tips]
Schedule One-On-One Meetings [Healthcare Compliance Tips]
Explain the ‘Why’ [Healthcare Compliance Tips]
Schedule One-On-One Meetings [Healthcare Compliance Tips]

Involve Staff in Training [Healthcare Compliance Tips]

Involve staff in compliance training.

First, allow us to paint the picture of how we have seen some compliance training go:

  • Watch a video.
  • Read a book/article.
  • Listen to a speaker.
  • Complete a quiz.
  • Drills (i.e., fire drill).

Does this sound like something you do or have participated in?

If so, that is ok because these areas are excellent for getting the compliance message out.  But what if you assigned each staff a role in the process?

Studies show when you get people involved not only do they retain the information better but it creates a sense of “oneness” or “loyalty” to the company.

A simple way to do this is to assign one or two compliance duties to each staff on a quarterly basis and let them be creative on how they will present the material.

It can be something easy like a motivating weekly or monthly email, compliance games, icebreakers, hands-on training, etc.  You can even list all the compliance areas you want to cover for the year and let them choose based on their strengths.

Keep in mind that the OIG never specifically said how to share compliance information, therefore, do what you feel best suits your practice!

But, don’t forget to document the process just in case you are audited in the future.  Having clear documentation will allow the OIG to see you are serious about enforcing compliance within your practice.

**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties.  Research, modify, and tailor the advice to fit your specialty.

Joi Sherrod, MPH, CPC, CPCO
Joi Sherrod, MPH, CPC, CPCO
Joi is an educator and owner of JNC Healthcare Compliance Group. After working for distinguished academic teaching hospitals and clinics, she is passionate about helping medical, dental, and behavioral health practices rethink healthcare compliance one trend at a time. Contact Joi at info@jnccompliance.com.