Employee Engagement [Healthcare Compliance Tips]
Involve Staff in Training [Healthcare Compliance Tips]
Employee Engagement [Healthcare Compliance Tips]
Involve Staff in Training [Healthcare Compliance Tips]

Explain the ‘Why’ [Healthcare Compliance Tips]

Explain the ‘why’ behind healthcare compliance to your team.  

Have you ever heard the saying “death by PowerPoint?”

This same statement can easily transfer to compliance as “death by training,” because when we keep talking over and over about a topic without explaining the ‘why’ people tend to forget or lose interest.

Sometimes we tend to create “cookie cutter” training that have nothing to do with the practice specialty.  To prevent this from happening, the key is to provide real-life work examples that apply directly to your employee’s position/specialty and an explanation of ‘why’ because it will be more memorable.

To drive this point even further, if you find it’s difficult to explain hard concepts to your team, the following article from Lifehacker explains:

  • Ask if they want to learn.
  • Find ways to make it matter to them.
  • Explain concepts using details they already know.
  • Know what details to leave out.
  • Let them learn by doing whenever when possible.

Again, employees, want to see the meaning behind “why” they do things and where they fit into making the workplace ethical and secure.

The more you put off explaining the ‘why,’ errors will continue to increase within your practice.

If you use the tips above, before you know it, your employees will be explaining the ‘why’ back to you.

**The opinions and observations from the group/author are not a promise to exempt your practice from fines and penalties.  Research, modify, and tailor the advice to fit your specialty.

Joi Sherrod, MPH, CPC, CPCO
Joi Sherrod, MPH, CPC, CPCO
Joi is an educator and owner of JNC Healthcare Compliance Group. After working for distinguished academic teaching hospitals and clinics, she is passionate about helping medical, dental, and behavioral health practices rethink healthcare compliance one trend at a time. Contact Joi at info@jnccompliance.com.